General conditions

The Terms and Conditions apply when you as a customer purchase from us at www.no-ga.com or place an order through our Service Team remotely. In order to shop, you need to accept these terms of purchase and agree that Aktiebolaget Nordiska Galleriet may process and save your personal data. By completing the purchase, you agree to our terms and conditions of purchase.

Company information

Aktiebolaget Nordiska Galleriet

Nybrogatan 11
114 39 Stockholm
Organization number: 556032-3189

Purchase agreement

A purchase agreement is concluded between you as a customer (consumer) and Aktiebolaget Nordiska Galleriet (trader) when you have made a purchase and an order confirmation is sent to the specified e-mail address. The order confirmation means that we have accepted the purchase and that a binding contract of purchase has been established. The order is subject to a payment obligation.

To place an order at www.no-ga.com or through our Service Team, you must be at least 18 years old. If you have any questions or need help with ordering, you are always welcome to contact the Service Team by e-mail: help@no-ga.com or phone:+46 10 300 12 60.

Prices

All prices are quoted in Euro including VAT for private persons. The VAT rate may vary between different product groups but is usually 25%. Shipping costs may apply, depending on the shipping option you choose when ordering. See the section on shipping and delivery below.

Reservations

We reserve the right to make typographical errors in price and product information or in other communications. We reserve the right to change information and prices on all products in our range on an ongoing basis and to subsequently correct incorrect pricing without prior notice. We reserve the right to make price adjustments, end-of-line sales, stock discrepancies, technical problems, changes in technical specifications and any typographical errors on our website or in our advertisements. We reserve the right to cancel incorrect orders. All promotions are valid while stocks last unless otherwise specified in the description.

Samples and pictures do not guarantee the exact appearance and condition of the goods. The colour reproduction may differ between image and reality and for product samples only the sample can be indicative. Samples of natural materials and in particular marbled stone may differ more or less between different pieces of material.

Price match

Offering design at the right price is an important part of our philosophy. The approach is simple - if you find the same item at a lower price from another retailer, we'll not only match it, but give you a better price. All so that you can feel confident that you're always getting a competitive price when you shop with us.

A prerequisite is that the product must be genuine, new, not part of a temporary promotion and that valid proof exists. We need to be able to verify that the item has the exact same finish, material, size, etc. It must be sold through an authorised retailer. Please note that the price includes the equivalent shipping option.

Valid evidence is, for example, a current quote or a direct link to another retailer's website showing the lower price; a clicked email is not valid and the original email needs to be forwarded. However, unprecedented/expired promotions cannot be matched. Please note that it is a criminal offence to tamper with a database.

Remember to contact us to match the price before you make a purchase, does not apply to orders already placed.

To match the price you can (1) come into one of our stores in Gothenburg or Stockholm and show a valid receipt to one of our sales staff, (2) contact our Service Team via email help@no-ga.com and specify which item you want to buy and send the receipt, or (3) call our Service Team at +46 10 300 12 60.

Payment

When you place an order on our website, you can choose to pay by card (Visa/Mastercard/American Express) as well as invoice (14 days), instalment or direct payment via Klarna. When paying through Klarna, please refer to their terms and conditions which you can find at www.klarna.com/se/villkor/.

When ordering via our Service Team by phone or email and the order is placed manually off the website, you can choose to pay by invoice or instalment (Klarna), to come in and pay by card in our physical store or to make a deposit to our Bankgiro with number 165-5190. Always state your order number as the reference number when making a bank transfer.

Deposit and prepayment

When you place an order through our Service Team for an item that we do not stock, it is a special order. For orders over 1 000 EUR, a deposit of 50% of the total order value is applied before we activate the order and order your goods from the supplier. For special orders under 1 000 EUR, prepayment is applied. 

By paying the deposit/pre-payment, you agree to our terms and conditions of purchase and consent to the inclusion of your name and personal or company number and contact details (telephone number and email address) in our customer register.

An order confirmation will be sent to you by your sales representative by e-mail. The order confirmation is your proof of purchase and may need to be presented upon delivery of your goods or in the event of a complaint.

Final payment of the order must be made before delivery but it is of course possible to pay the full amount at once.

Order confirmation

Once you have ordered your goods, a confirmation will be sent to the email address you provided at the time of purchase confirming that we have received your order. This order confirmation also serves as your receipt and can be useful to keep in case you need to contact our Service Team.

Delivery times

During high pressure seasons, delivery times may be longer.

Delivery times are usually longer for made-to-order goods. Please note that the delivery times we communicate on our website are estimates from our suppliers and are therefore subject to change. Please bear in mind that made-to-order goods are made to order according to your specific requirements (e.g. a chosen fabric on a sofa or similar) and it is only after our suppliers' factories have received your order that they can get back to us with an approximate delivery week.

Delivery times can also vary throughout the year and differ between different products and brands. During periods of high pressure in factories, delivery times tend to be longer than normal. Summer and Christmas may also affect delivery times as some factories are closed for periods. We can therefore never guarantee delivery times as delivery times are generally beyond our control.

Once your order has been placed and confirmed by the supplier, you will be contacted by us with an estimated delivery week for your particular order. Please note, however, that even this week is subject to change.

We reserve the right to any delays in production from suppliers, or delays from shippers. These are circumstances beyond our control. On the other hand, we will of course always strive to ensure that you, the customer, receive your goods within the specified estimated interval.

Return policy

According to the Act (2005:59) on Distance Contracts and Contracts Away from Business Premises, as a consumer you have the right to cancel your purchase within 14 days of receiving your goods when you shop at www.no-ga.com. The right of withdrawal is provided that your product is not specially ordered for you or that you have used/assembled the product, you can read more about exceptions to the right of withdrawal a little further down. All costs associated with returning your purchase to us are at your expense, this fee is automatically deducted from your refund.

If an item is not an made to order item, it is always covered by the right of withdrawal. The right of withdrawal only applies to private individuals, not traders.

For the right of withdrawal to apply, the product must be returned in its original, undamaged packaging, together with the packaging it came in. The product must not have been used. It is therefore important that you open your package carefully so that the packaging or the goods are not damaged. If the item is sealed, it must be unbroken and the item must not have been assembled. If you wish to exercise your right of withdrawal, please contact our Service Team before returning an item.

For smaller shipments e.g. details and smaller table and wall lamps or similar where the package weighs max 10 kg and/or is max 150 cm long on either side, we charge a fee for your return which is automatically deducted from your refund. Of course, your item must still be covered by the right of withdrawal in accordance with our terms and conditions of purchase.

Returns of medium-sized packages, e.g. a dining chair, floor or ceiling lamp or similar, where the package weighs more than 10 kg or is more than 150 cm long on either side can be made (depending on the location), the return shipment is booked to the same address to which the delivery was made. We charge a fee which is automatically deducted from your refund.

If you wish to return a parcel, please contact our Service Team. Of course, your item must still be covered by the right of withdrawal in accordance with our terms and conditions of purchase.

The goods remain in the customer's possession until we receive the return, therefore it is important that the goods are not damaged in transit. Please pack your package carefully. The customer is responsible for any damage during transit when the goods are returned to us. We recommend sending traceable packages for your own safety. Please note that the return should be sent directly to our warehouse, not to a postal agent. Please contact your nearest post office for details.

If you have any questions regarding the right of withdrawal/return, please contact our Service Team. Shipping and handling charges for the return shipment are the responsibility of the customer if you have not contacted us beforehand to receive a prepaid return note.

Exceptions to the return policy

In the event of transport damage where a shipment is damaged in transit, the following conditions must be met in order for a claim to be possible:

1. Damage must be noted on the waybill by the driver upon receipt of the shipment. It is important that you request a copy of this, which you then can send to us.

2. Complaints must be made within 24 hours via our complaint form.

Upon receiving the shipment: Always check the outer packaging of your shipment carefully at the time of delivery before signing the consignment note. If the packaging is damaged, it must be noted on the driver's waybill, it helps us to handle your case in the best way possible. The responsibility for the condition of the goods passes to you as soon as the delivery is signed for by the carrier.

Complaints must be made within 24 hours for the damage to be reported to the carrier. Even so-called hidden transport damage, which is discovered only when the goods are unpacked, must also be reported within 24 hours to us. Therefore, immediately check the inner packaging and the condition of the goods after delivery.

For complaints, you are welcome to use our complaint form. Here you describe the complaint and attach pictures you have taken of the product, the packaging and its defects. Once we have received your complaint, you will be informed of the next steps in the process, which vary from case to case.

Refund

In the event of a cancellation, we will refund the amount you paid for the product minus any return costs as described above. Please note that it may take up to 14 days from the day you return your item until the refund is made. Aktiebolaget Nordiska Galleriet reserves the right to wait until we have received the goods or you have been able to prove that the goods have been returned to us before issuing a refund. The refund will be made via the same payment option used at the time of purchase unless otherwise agreed.

If, after we have received the goods back, it appears that they have depreciated in value because you have used them or handled them to a greater extent than necessary to determine their characteristics and function, we are entitled to deduct this from the amount of the refund.

If you have used the invoice or instalment payment option through Klarna, it is important that you pay the invoice to avoid any reminder fees. The amount will be refunded once we have received and registered the return to our online warehouse.

Shipping & Delivery

The shipping methods offered vary depending on how bulky your order is and where in Europe you are located. Larger items of furniture may be delivered on pallets by the chosen carrier and handled as other packaging by you, the customer.

Aktiebolaget Nordiska Galleriet reserves the right to refuse delivery by cash on delivery if this is not considered possible. In winter it is important that the road/walkway to the building is accessible and ice-free. The road to the delivery address must be passable and accessible. In the case of delivery, the road to the furniture location must be cleared. The location where the furniture is to be placed must be prepared for easy deployment. Please note that the drivers are not allowed to remove their shoes during heavy lifting, for health and safety reasons. Therefore, please cover your floor if they are fragile or sensitive to stains.

For delivery to other countries the following applies:

We can deliver to all countries within the EU. Shipping costs will be added depending on the country and will be paid by you as the customer. Please contact us for further information and to help you place an order.

For the rest of the world, we do our utmost to accommodate your delivery requests. Please contact us for further information and ordering.

For deliveries outside Sweden, shipping costs and any costs for import and customs duties will be added. These are always paid by you as a customer.

Undelivered package and receipt of delivery

As the customer, you are responsible for ensuring that there is a recipient who can sign for the delivery at the agreed delivery time. If you are not present to receive the delivery, this will incur costs for us for which we reserve the right to charge you. For example, if you as a customer have not collected your consignment from the delivery point despite reminders, have not been available to receive the delivery or have not been able to be contacted at the telephone number provided, have provided incorrect name, address or contact details, or if you have refused to accept the delivery.

Your parcel will normally stay with the postman for 14 days before being returned to our warehouse. In the case of unclaimed parcels returned to us, you will be charged a parcel fee which the carrier will in turn charge us as an e-merchant. The fee will be automatically deducted from your refund. If your item is not covered by the right of withdrawal and has not been accepted for return by us, we will contact you for a new delivery attempt of your item.


Damage in transit

We are responsible for any damage incurred during transport or delivery to you as a customer. Upon delivery, it is your responsibility as a customer to carefully inspect the packaging and goods for any external or internal damage. Please check carefully that the goods are intact before signing. If the packaging or your goods are damaged during shipping, please make a note on the waybill immediately and report the damage to our Service team (see below). Please note that if you do not report the damage in time, the responsibility is transferred to you as the buyer. Please note that the transport company requires us to show pictures of both the packaging and the damaged goods, so take several pictures and attach them to your notification.

If you have received a delivery that has been damaged in any way, it is important that you document this at once. Photograph the following: 1. outside and inside the packaging, 2. the delivery note from the carrier, 3. the goods you have received. Describe your issue and send the pictures by email to our Service Team at help@nordiskagalleriet.se within 24 hours after receiving the goods. This will enable us to deal with your case the best way possible.

Keep the original packaging in which the goods arrived. The product must not be used until further notice.

Claims

In accordance with the Consumer Sales Act (1990:932), you as a customer have the right to complain about manufacturing defects (hidden defects) within 3 years from the date you received the goods. The right to complain applies to original defects, not to defects caused by careless handling, handling errors, wear and tear or failure to follow care instructions.

Complaints about a visible defect must be made immediately upon discovery or within a reasonable time. Within 2 months from the date of delivery is always considered reasonable time. Aktiebolaget Nordiska Galleriet is not responsible for defects in the goods caused by careless handling or failure to follow care instructions. Packaging must be saved and documented.

If you wish to complain about an item, please contact our complaints department. To facilitate the handling of your case, please send your receipt/order number, your name and contact details, the article in question, pictures of the defect and a brief description to help@no-ga.com.

Minimum 3 year warranty

All goods we sell are covered by a warranty issued by the manufacturer. The warranty period differs between products and brands but is always at least 3 years. *Consumable goods and goods with an expiry date are excluded from the warranty. Contact us if you want to know more about the warranty on your particular goods.

Natural materials

Many of the items we sell are made from natural materials such as stone, wood, leather, metal and more. Natural materials often vary in appearance, size and texture from product to product, which is only natural. This includes knots, veining, colour variations, textural differences, marbling, calcite, sand pits, marks and scars in natural leather etcetera. These natural variations are characteristics that the designer often intended to maintain or otherwise enhance as part of the design and do not constitute valid grounds for complaint.

In order for natural materials to maintain good quality over time, the care instructions we provide at the time of purchase and on the website should be followed. In case of damage and wear and tear due to non-compliance with this advice, Aktiebolaget Nordiska Galleriet reserves the right to refuse a claim.

Cancelling a purchase of an made to order item

If you wish to cancel an already completed purchase of a specially ordered item, we will of course help you to cancel your purchase to the extent we can. This should be done within 24 hours of the order being placed to ensure that we have not had time to forward your special order to the supplier. In some exceptional cases, it may be possible to cancel your purchase even after 24 hours, but then only on the condition that we in turn can cancel the purchase with the supplier, for which there is no guarantee. If cancellation after the goods have been produced incurs costs for us, we reserve the right to deduct this from the amount refunded, e.g. by retaining all or part of the deposit paid.

We do not guarantee delivery times, but only provide the supplier's approximate delivery times. Delivery times vary and are based on how busy a supplier is in their factory at any given time. The fact that delivery has taken longer than estimated is not usually an acceptable reason to cancel a purchase.

Force Majeure

We will always do everything in our power to ensure that you, the customer, receive your product. However, Aktiebolaget Nordiska Galleriet cannot accept responsibility for delays due to extraordinary events or circumstances beyond our control which we could not reasonably foresee or overcome without financial loss. This includes, but is not limited to, natural disaster, strike, war, riot, blockade, intervention by public authorities, fire, explosion, boycott and other force majeure-like circumstances that affect delays in suppliers and/or delivery.

Privacy policy - GDPR

At Aktiebolaget Nordiska Galleriet , we want you as a customer to feel confident that we process your personal data with the utmost care and respect. We value the protection of personal data and comply with applicable personal data legislation (EU) 2016/279 and the General Data Protection Regulation (GDPR).

Aktiebolaget Nordiska Galleriet, Nybrogatan 11, 114 39 Stockholm, organization number: 556032-3189 is responsible for the processing of your personal data when you shop in our physical store or on our website www.no-ga.com.

We reserve the right to update our privacy policy at any time.

Personal data

Personal data is information that distinguishes an identified or identifiable natural person. It can be, for example, a name, social security number, address, telephone number, email, IP address, browser settings or photos. By shopping on our website or in our physical store, you consent to us processing and storing your personal data.

You have the right to request an extract of the personal data we hold about you at any time. You can do this free of charge once a year by writing to our Service Team at help@no-ga.com to request an extract from our records..

You also have the right to request that we correct inaccurate information or delete your personal data at any time.

Purpose of storing personal data

When you shop in our store or at www.no-ga.com we collect personal data in order to fulfil our part of the contract and deliver goods to you as a customer. We also need to keep this information to handle any complaints, payments or legal claims

We collect user statistics for our website in order to develop and improve the online shopping experience and the functionality and content of the website.

What personal data is collected

In order for us to process and deliver your order, we need to collect information such as your name, address, email and phone number. If you wish to pay by invoice or pay by instalments through Klarna, we may also need to collect your personal identity number.

When you visit www.no-ga.com we collect statistics such as the number of users and how the website is used through browser settings, IP address and operating system.

Intercommunication

By accepting the purchase agreement or registering an account with Aktiebolaget Nordiska Galleriet, you consent to your data being stored, in order to process your order and complete the purchase, facilitate future purchases, enable updating of your order status and for sending offers and information via SMS, e-mail or other direct mail sent directly from Nordiska GallerietAktiebolaget Nordiska Galleriet or via one of Aktiebolaget Nordiska Galleriets service providers who provide services/systems for mailing.

As a customer, you can access the stored data, modify it or request its deletion. You can also withdraw your consent to receive offers at any time. If you wish to opt out of receiving text messages or newsletters, you can change this yourself under "My pages".

Sharing your data

We will not transfer or sell your personal data to third parties, with the exception of trusted suppliers who help us run the website and business and deliver your goods. They adhere to assistance agreements which govern the protection and use of personal data.

The exception is also if we need to do so to comply with Swedish law or to protect our or another's property, rights or safety.

User statistics collected from the website and anonymised may be provided to third parties for statistical, marketing or other purposes.

If your data will be shared with a party other than as set out in this Privacy Policy, we will inform you of this at the time you provide the data and you give us your consent.

How long do we keep your data

We keep your personal data for as long as it is relevant to the purpose for which it was collected. We consider you an active customer for 48 months from your last purchase, after which we only store the information we need for legal requirements. For example, for tax and accounting purposes.

Withdraw storage of your data

You can access your stored data at any time, modify it or withdraw your consent for us to store your personal data and require us to delete it. You can also withdraw your consent to us sending you marketing, newsletters, offers, etc. at any time.

If you have any questions about your stored personal data or wish to withdraw your consent to its storage, please contact our Service Team and we will help you. You can reach us by email: help@no-ga.com or phone: +46 10 300 12 60.

Cookies

AAt www.no-ga.com we use cookies. According to the Electronic Communications Act (2003:389), we are committed to inform all visitors to our site about that. By visiting our site, you must also give your consent to the use of cookies.

A cookie is a small text file that is stored locally on your device (e.g. computer, tablet or mobile) via your web browser.

There are two kinds of cookies:

1. A session cookie is temporarily stored on your device while you browse our website. This disappears when the browser is closed.

2. A persistent cookie is stored on your device until you delete it.

Cookies can, among other things, provide information about your user name with us and whether you are a new or returning visitor to the website. Cookies thus help to improve the user experience and enable many of the website's functions. If you do not accept the use of cookies, you can turn them off in your browser's security settings. You will then have limited access to the e-commerce features and will not be able to add items to your shopping cart, among other things.

By using our website www.no-ga.com you consent to the use of cookies.

Please contact our Service Team if you have any questions regarding cookies. You can reach us by e-mail: help@no-ga.com or phone +46 10 300 12 60

Security

www.no-ga.comis encrypted with Verisign 256-bit SSL protection which is visible in the URL field, protecting you as a consumer from unsafe handling of personal data.

For debit and credit cards we use Svea ekonomi. DIBS is the leader in payment services in the Nordic region. When you shop with us, you are transferred to an encrypted secure page where the payment takes place. No account information or personal data is stored by us. Card payments are covered by the 3D-Secure security standard, which is a security standard developed by VISA and Mastercard to ensure secure payments over the internet.