Our shipping options
We offer a range of delivery options, from home delivery of heavy furniture to parcel delivery for smaller orders. Available delivery options may vary depending on what you order and where you live.
Delivery Times
Delivery times depend on the product's stock status:
In Stock
The product is normally dispatched within 1–2 business days and is usually delivered within a few days thereafter.
Coming Soon / On Its Way to Us
The product has been ordered from the supplier with an estimated arrival date. Delivery times may change depending on the supplier’s production and transportation schedules, which are beyond our control. The product will be shipped to you as soon as it arrives at our warehouse.
Available to Order
The product is manufactured specifically for you after your order has been placed. The stated delivery time is always an estimate. Made-to-order products cannot be cancelled or returned as they are produced specifically upon request. We reserve the right to longer delivery times during promotional periods and periods of high warehouse demand.
Delivery Options
We offer several delivery options tailored to the product's size, weight, and your delivery address. Available options are displayed at checkout based on your postal code and the contents of your order. We reserve the right to adjust shipping rates and delivery options on an ongoing basis.
Shipping Costs
Smaller Shipments
For orders containing smaller products, we offer delivery to a collection point or home delivery.
The applicable shipping cost is displayed at checkout.
Delivery time is normally 2–5 business days from the date your order is dispatched from our warehouse.
Larger Shipments and Furniture
For orders containing furniture or bulky goods, we offer delivery to property boundary—Your goods are delivered by an external carrier to the property boundary or building entrance. You are responsible for carrying the goods inside. Applicable terms are displayed at checkout.
Delivery Notifications and Receipt
You will be notified by email and/or SMS when your order has been dispatched and when delivery is imminent.
For home deliveries and deliveries including carrying the goods inside, the carrier will contact you in advance to schedule a delivery date and time.
You must be available at the time of delivery unless otherwise agreed with the carrier.
For deliveries that include carrying the goods inside, you are responsible for ensuring clear access to and within the property so that the goods can be delivered without damage to persons or property.
If there is a gate barrier or similar restriction, you must ensure that keys and access permissions are available at the time of delivery.
Very heavy products (weighing more than 80 kg) may, in certain cases, not be eligible for indoor delivery due to health and safety regulations. In such cases, we will contact you to find an alternative solution.
Other Information
Please note that larger items are often delivered on pallets. Removal of packaging materials and pallets is not included with curbside delivery.
We reserve the right to charge shipping and handling fees if a parcel is not collected from the pickup point within the specified timeframe.
If you have any questions regarding your delivery, please contact our customer Service Team.