Return and claims

Questions and answers about returns and complaints

How long do I have to return an item?

What are the return conditions?

How do I make a return?

How much does it cost to make a return?

Can I return an opened package?

Can I return a product in store that I bought online?

How and when will I be refunded?

I have changed my mind. Can I return the product?

What happens if my product breaks within the warranty period?

Where is my refund?

How long is the warranty on my product?

What happens in the event of a complaint?

What applies to complaints?

Are there exceptions for complaints?

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