Frequently asked questions

Here we have gathered your most frequently asked questions and the answers to them. Feel free to contact us.

Products & Pricing

What is an original?

Can you help me with spare parts and accessories?

Does the product come in more varieties than shown on the website?

Do you sell authentic goods?

What does "In stock" mean?

Do you price match your products?

Is the product available in stores?

How do I change or cancel my order?

What payment options do you offer?

How do I get my invoice?

What shipping options are available?

What are the shipping fees?

What happens if my parcel has been damaged during shipping?

When will my order be shipped?

Can I split my delivery?

What happens if I don't pick up my order?

How can I track my order?

What is the delivery time?

Where is my order?

How do I make a return?

I have changed my mind. Can I return the product?

What happens if my product breaks within the warranty period?

Where is my refund?

How long is the warranty on my product?

What happens in the event of a complaint?